Privacy Policy | Right Choice Cleaning Services Inc.

Effective Date: September 27, 2025

Right Choice Cleaning ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information, including personal data and messaging activity, in compliance with applicable privacy laws and SMS/MMS messaging regulations.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, address, and other details you provide when requesting services.
Service Details: Information related to the cleaning services you schedule or receive.
Messaging Information: When you opt in to SMS/MMS communications, we may collect metadata such as message content, delivery times, and your responses.

2. How We Use Your Information

Your information is used solely to:

Schedule and deliver cleaning services
Confirm, remind, or update you about appointments
Respond to service questions, rescheduling requests, or concerns
Send transactional SMS updates (service confirmations, reminders, important notices)
Send marketing SMS content such as promotions or special offers (only if you explicitly consent)
Comply with legal obligations and internal operations

3. SMS/MMS (Text Messaging) Compliance

By providing your mobile number and opting in, you consent to receive SMS messages from Right Choice Cleaning, which may include:

Transactional messages: Appointment reminders, confirmations, and service updates
Marketing messages (optional): Promotions, discounts, and offers

Message frequency may vary. Standard message and data rates may apply.

Reply STOP at any time to unsubscribe
Reply HELP for assistance

How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement reasonable safeguards to protect your personal information against unauthorized access, use, or disclosure. However, no method of internet or mobile communication is 100% secure.

5. Your Rights

You have the right to:

Review or update your personal information
Withdraw consent for SMS messages at any time
Request deletion of your personal data, unless retention is legally required

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal data from minors.

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Right Choice Cleaning
310 Cranford Drive SE
Calgary, AB T3M 1N1

Email: info@rightchoicecleaning.ca
Phone: 587-355-2116
Text "HELP" to 587-355-2116 for SMS support